Privacy Policy
Your privacy matters to us. Here's how we protect and handle your personal information at LumixBridge.
Information We Collect
When you use our budget management services, we collect information that helps us provide better financial education and support. This includes details you share directly with us and information gathered through your use of our platform.
- Name, email address, and phone number when you register
- Business information and financial goals you share
- Communication preferences and feedback
- Payment information for our services (processed securely)
- How you navigate through our educational materials
- Time spent on different learning modules
- Device information and browser type
- IP address for security and regional customization
We never collect more information than necessary to provide our services effectively. All collection happens transparently, and you maintain control over what you share with us.
How We Use Your Information
Your information helps us create a personalized learning experience tailored to Malaysia's business environment. We use this data thoughtfully and purposefully.
We personalize your educational content based on your business size and industry. This means you see budget templates and case studies most relevant to your situation. We also track your progress through our learning modules to suggest next steps in your financial education journey.
Communication is another key area. We send you updates about new learning materials, respond to your questions, and occasionally share insights about Malaysian business trends that might affect your budget planning.
For service improvement, we analyze usage patterns to understand which educational materials work best. This helps us create better content for future learners while identifying areas where people struggle with budget concepts.
Information Sharing and Disclosure
We're selective about sharing your information. Your personal details stay within our organization unless there's a specific reason to share them, and when we do, it's always with your best interests in mind.
Our payment processors handle transaction data securely, but they only see what's necessary to process payments. We work with established Malaysian financial service providers who meet strict security standards.
Sometimes we engage educational consultants or technology service providers to improve our platform. These partners sign agreements that require them to protect your information and use it only for specified purposes.
We might share anonymized, aggregated data about learning patterns to help improve business education in Malaysia, but this never includes identifiable personal information.
Legal requirements occasionally require us to disclose information to Malaysian authorities, but this only happens when legally mandated and we'll notify you unless legally prohibited from doing so.
Your Privacy Rights
You have significant control over your personal information. Malaysian privacy laws give you specific rights, and we've made it easy to exercise them.
Access Your Data
Request a copy of all personal information we hold about you. We'll provide this in an easy-to-read format within 30 days.
Correct Information
Update any incorrect or outdated personal information. You can make many changes directly through your account settings.
Delete Your Account
Request complete deletion of your account and associated data. We'll remove everything except what we're legally required to retain.
Limit Processing
Ask us to limit how we process your information while maintaining your access to essential services and educational materials.
Data Portability
Export your data in a format that works with other services. This includes your learning progress and personal preferences.
Opt-Out Communications
Unsubscribe from marketing emails while still receiving essential service updates and educational materials you've requested.
To exercise any of these rights, contact us using the information below. We'll verify your identity and respond promptly to all requests.
Data Security and Protection
Protecting your information is fundamental to everything we do. We've implemented multiple layers of security that align with Malaysian data protection standards and international best practices.
Encryption
All data transmission uses SSL encryption, and sensitive information is encrypted at rest using advanced standards.
Access Controls
Only authorized team members can access your information, and all access is logged and monitored.
Regular Audits
We conduct quarterly security reviews and work with Malaysian cybersecurity experts to identify potential vulnerabilities.
Our servers are hosted in secure facilities with physical access controls, and we maintain regular backups to prevent data loss. We also train our team regularly on privacy best practices and data handling procedures.
Despite our best efforts, no system is completely secure. If we experience a data breach that could affect you, we'll notify you within 72 hours and explain what information was involved and what steps we're taking to address the situation.
Data Retention and Deletion
We keep your information only as long as necessary to provide our services and meet legal obligations. Different types of information have different retention periods based on their purpose and legal requirements.
Account information remains active while you use our services. After account deletion, we remove personal identifiers within 90 days, though we may retain anonymized learning analytics to improve our educational programs.
Communication records are kept for two years to help resolve any service issues or questions about your learning experience. Financial records follow Malaysian business law requirements and are retained for seven years.
Your learning progress and educational preferences are deleted immediately when you close your account, unless you specifically request to export this information first.
International Data Transfers
While LumixBridge operates primarily within Malaysia, some of our technology partners are located internationally. When your information crosses borders, we ensure it receives the same level of protection.
We use cloud services that may store data in Singapore or Australia, countries with privacy laws comparable to Malaysia's standards. These transfers are covered by appropriate safeguards and contractual protections.
Any international transfers comply with Malaysian Personal Data Protection Act requirements, and we regularly review our cross-border data handling practices with legal experts.
Children's Privacy
Our business budget education services are designed for adults managing businesses or learning professional financial skills. We don't knowingly collect information from children under 18.
If we discover we've inadvertently collected information from someone under 18, we'll delete it immediately and contact the parents or guardians if we have their information.
Parents who believe their child may have provided information to us should contact us immediately so we can address the situation promptly.
Changes to This Policy
We update this privacy policy occasionally to reflect changes in our services, legal requirements, or privacy practices. When we make significant changes, we'll notify you through email or a prominent notice on our website.
Minor updates that don't affect how we handle your information may be made without individual notification, but we'll always update the "Last Updated" date at the top of this policy.
We encourage you to review this policy periodically to stay informed about how we're protecting your information. If you disagree with any changes, you can close your account or contact us to discuss your concerns.